Shipping & Returns Policy

At PremiumDocuments, we make certain that our customers get high-quality real and fake IDs. While we aim to achieve high customer satisfaction, we know there are situations where a refund or return is warranted. For that reason, we have crafted a seamless experience for our customers by instituting a clear refund and return policy.

Returns Policy:

If you get a damaged item or a product that does not meet your requirements, rest assured that you can return it for a refund or a replacement. Please bear in mind that for us to accept a return, it must be requested within 30 days after the product is delivered. If it has been more than 30 days after the delivery date, unfortunately, a refund or exchange will not be possible.

The item that the customer wishes to return must remain unused and sealed in its original packaging. To return a purchased item, please contact our customer support and state the reason alongside your order number so our customer support can assist you. Once we have your order number, we will provide a return address and additional instructions.

The customer is liable for the return postage. To facilitate a secure return, we suggest using a trackable courier that also provides shipping insurance. When we have your item and can inspect it, the customer will be informed of their refund or exchange status.

Refund Policy:

All of our products come with a satisfaction guarantee policy. If, for any reason, you are unsatisfied with your order, please reach out to us within 30 days from the date of delivery, and we will gladly process a refund or replacement. However, it is crucial to inform you that refunds are only applicable in cases of item damage or defects.

To process a refund, you have to contact customer support and provide your order number and the reason for a refund. After reviewing the request, our team will provide further instructions. Once a refund is approved, it will be initiated to the method of payment used for the order.

The time taken to process a refund will depend on your bank or credit card company, and we have no control over the matter. If a reasonable time frame has passed and you have not received your refund, please contact customer support, and we will assist you as best we can.

Cancellations:

If you want to cancel your order for any reason, please contact us as soon as possible so we can better assist you. Once an order is processed, cancellation is not possible. If your order has not been processed, we will cancel your order and issue a refund.

Exceptions:

In some cases, we may be unable to provide refunds or exchanges. For example, the customer may have input incorrect information while placing an order, or customs may have taken the item. In these situations, we will try our best to cooperate with the customer to devise an appropriate solution, although we cannot promise a refund or replacement.

At PremiumDocuments, we set the standard when selling fake IDs online by providing the best services and top-quality fake IDs. Our customers can receive refunds without hassles and glitches. Still, if you feel that any part of our policy is ambiguous or troubling, you can always contact the support team, and we would be happy to help you.